Run · Your AI Service
Managed by us, or brought by you. The governance never changes.
Which AI Service powers an answer shouldn't change what you can see, correct, or prove about it. Augela treats "whose model is this" as a configuration choice, not a different product.
Why this is a real choice, not a lock-in
Your compliance posture shouldn't depend on our provider contract.
Some companies want to start fast and let Augela manage the AI Service entirely. Others already have a provider agreement, a data-residency requirement, or a specific AI Model their compliance team approved, and need Augela to sit on top of that choice, not replace it.
How it actually works
One setting, applied consistently.
- Augela Managed AI
- Works out of the box. No keys to source, no provider account to set up first.
- Bring your own
- Claude, Gemini, OpenAI, Mistral or others, under your own agreement and your own rates.
- Per agent or company-wide
- Uniform (one service for everyone), library (an approved set), or free (permission-based): your choice.
- Reviewed centrally
- A request for a new model goes through an approval queue, not a setting anyone can change unnoticed.
For a fully self-hosted or on-premise deployment, see Enterprise.
Run · When a provider goes down
One provider having a bad day is not your outage.
Every provider goes down sometimes, and when the one behind your agents does, most AI tools simply stop answering. Augela keeps a list rather than a single choice, and works down it.
The order you set
- Your first choice
- Your second choice
- Your third choice
While your first choice is failing
- Your second choiceanswering now
- Your third choice
- Your first choiceconnection failing
Your saved order does not change. This is only what gets tried while one service is failing.
- Your order, not ours
- The order your AI Services are tried in is yours to set. Nothing Augela does overrides it.
- Down the order, not out of it
- A failing service moves below the healthy ones rather than being excluded, so it is used again as soon as it recovers.
- You see it at the time
- A connection failing badge shows on the service card, so a switch is something you watch happen, not something you piece together afterwards.
Whichever service answers, the guardrails, the knowledge and the record are the same, because they sit in Augela rather than inside the model.
FAQ
Companies choosing their AI Service are asking
Which AI providers can we use if we bring our own?
Claude, Gemini, OpenAI, Mistral and others under your own agreement, or a local model on your own hardware where nothing leaves your network.
Can different agents in the same company use different AI Services?
Yes, depending on the company's AI Service mode: uniform (one service for everyone), library (an approved set to choose from), or free (permission-based per agent).
What happens if our chosen AI Service goes down?
A failing service is automatically demoted below healthy ones when routing a request. It is never excluded outright, and it never overrides your own priority order. A "connection failing" badge also shows on its card, so you see it too.
Bring your own AI Service, or let us manage it. The governance doesn't change.
Twenty minutes with the founder. No slides. The real product.
