Govern · Insight elevation
A good find in one chat becomes know-how for the whole team.
Most AI tools forget a good answer the moment the conversation ends. Augela asks a better question: should the rest of the team, or the whole company, know this too?
Why this isn't automatic
Not every fix should become a rule.
Auto-generalising every correction is how an AI system quietly drifts. One unusual edge case becomes a rule applied everywhere. Insight elevation puts a person with a specific permission, a Tutor, between "this was corrected" and "this is now how the company does it."
How an insight rises
One level at a time, decided by a person.
- Elevate to your Group
- An insight from one agent rises to its team. The button names it, such as "Elevate to Sales".
- Escalate to the Company
- One level further, so every agent in the company can use it.
- Edge Statements beside you
- What makes your company distinct, in your admin's words, next to every decision.
- Kept as memory
- It becomes company memory at once, with the name of the person who confirmed it.
What it all builds: Company memory. Fixing a wrong answer happens in human-in-the-loop review.
Augela notices, a person decides
Suggestions with the evidence, never a silent change.
- People keep asking
- Several colleagues asked the same question and no memory answered it yet.
- Corrected twice
- Two corrections about the same thing: keep the newer one.
- Same fact, several agents
- One confirmed fact in many agents of a team becomes one team item.
Each suggestion arrives with a Suggested by Augela badge, at most five a week. Add it to memory or dismiss it. Your company chooses how much Augela may do, from off to tidying what is already known; a new fact always needs a person.
FAQ
Companies rolling this out are asking
Who decides what gets elevated?
A person with the Tutor permission. Company admins and Group admins have it automatically, and an admin can switch it on for anyone else. Elevation changes what many agents answer, so it is always a deliberate decision, never a side effect.
What can a Tutor do with an insight?
Elevate it one level up, from an agent to its Group, or escalate it one more level, to the whole Company. The buttons name the level, such as "Elevate to Sales". Or leave it where it is.
What are Edge Statements?
A few plain sentences, written by a Company admin, about what makes your company distinct. They sit beside every elevation decision, so the person deciding can ask whether this insight makes you more yourself.
Does elevating something happen instantly?
Yes. An elevated insight becomes company memory straight away, with the name of the person who confirmed it, and the next answer at that level can use it.
Turn one good answer into know-how for everyone.
Twenty minutes with the founder. No slides. The real product.
