Build · Knowledge Hub
Documents go in, an answer that cites them comes out.
An agent is only as good as what it can actually look up. The Knowledge Hub is the part of Augela that turns your documents into something an agent can search accurately, instead of a fact it half-remembers.
Why this is a separate feature from Connectors
Getting the file is the easy part.
Connectors are the pipes: the piece that reaches into Drive, or GitHub, or a shared mailbox. The Knowledge Hub is what happens to a document once it arrives: split into meaningful chunks, turned into a searchable index, and kept current as the source changes, so an answer traces back to a real document rather than a stale copy of one.
What it actually does
Not a one-time import.
- What it reads
- Documents, spreadsheets and PDFs, handled as real files rather than plain text. Formatting survives.
- How it stays current
- Connected sources sync continuously, checking subfolders and working through large folders in batches.
- What a correction changes
- It becomes company memory, used before documents, and marks the documents behind the wrong answer to fix.
- Where it lives
- One isolated index per company. It is never searched by, or mixed with, anyone else's.
Where the documents come from is Connectors. What your people confirm on top of them is Company memory.
FAQ
Teams connecting their first documents are asking
What file types can it read?
Documents, spreadsheets and PDFs from your connected sources. PDFs are handled as real files rather than plain text, so formatting-heavy documents come through intact.
Does it stay current, or is it a one-time import?
Connected sources sync continuously, including checking subfolders and working through large folders in batches. Nothing gets silently cut off once a folder grows large.
Is our data mixed with any other company's in the search index?
No. Every company, team or agent has its own separate index. It never searches, or gets searched by, another customer's knowledge.
What happens when a document is wrong?
A correction marks the documents behind the wrong answer, and confirmed company memory covers for them until they are fixed. Upload a corrected version or mark it fine; then Augela offers to retire the memory item. Each source shows how many answers used it and how many documents are left to fix.
Give an agent a real answer to look up, not a guess.
Twenty minutes with the founder. No slides. The real product.
