Renteden rents construction equipment. A visitor on its website usually wants three answers fast: which machine fits the job, what it costs, and whether it is free when they need it. Renteden’s chat, built on Augela, answers all three from Renteden’s live data, then hands the visitor straight to the next step.
What the visitor sees
Someone asks, in their own words, for a machine for a date. The chat works out which machine fits, checks the current price and availability in Renteden’s own system while it answers, and replies with what is actually free and what it costs today. The conversation ends with a pre-filled inquiry, so the visitor does not have to type the details again.
Before
Browse a catalogue, then call or email to ask about price and dates.
With Augela
Ask once, get the current price and availability, send a ready inquiry.
How it works
- The chat on the website is an Augela agent published through External Access, Augela’s public chat for a website.
- Live lookups over MCP. Renteden’s system is connected to Augela through an MCP server, the open standard many software vendors already offer. It is added once, in Connectors, and the agent looks up price and availability there while it answers, instead of relying only on uploaded documents.
- Read-only. The agent can look things up but never change anything in Renteden’s system.
- The next step is Renteden’s. The pre-filled inquiry link and the form behind it come from Renteden’s own system. Augela makes the lookup and passes that next step along.
Governed like everything else
The public chat follows the same rules as every other Augela agent: watch words, blocking and review all apply. Renteden decides which tools the agent may use. Every lookup is saved with the answer and visible in the Review Queue, so a reviewer can see straight away whether a wrong answer came from the data or from the agent. Every change to who may use what goes into the audit log.
Why it matters for a rental business
Price and availability change daily, so an answer from a document is out of date by the afternoon. Answering from the live system means the chat can quote what is actually true right now, and a visitor with a real answer has a reason to send the inquiry now rather than call around later.
Want the same for your business? See how live lookups work, or talk to us.
